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Client services

Telephone : 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory : 613-239-5678 or GCdirectory
TTY : 613-239-5090 or 1-866-661-3530 (toll-free)
Email : info@ncc-ccn.ca

Hours of operation

Monday to Friday (except holidays), 8:30 am to 5 pm (eastern time)
Employee directory

Mailing address

National Capital Commission
202–40 Elgin Street
Ottawa ON K1P 1C7 

Emergency service (24-hour)

Telephone : 613-239-5353

Gatineau Park Visitor Centre

33 Scott Road, Chelsea, Quebec J9B 1R5

Telephone : 819-827-2020 or 1-866-456-3016 (toll-free)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)

Hours of operation

May 1 to October 31 
Daily, 9 am to 5 pm

November 1 to April 30
Monday to Friday, 9 am to 4 pm
Saturday and Sunday, 9 am to 5 pm

Closed on December 25

Emergency service (24-hour)

Telephone : 613-239-5353

All Gatineau Park day shelters (except Shilly Shally and Sugarbush) are equipped with emergency communication systems (24 hours a day).

NCC Ombudsman

If you have a complaint that the NCC has been unable to resolve, you can contact the NCC ombudsman. The NCC ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.

Client service standards

From Monday to Friday, clients who send a request or complaint to the NCC’s client services at info@ncc-ccn.ca will receive an acknowledgment with a reference number. The acknowledgement is usually sent the same day or within 24 hours. Response time varies with the nature of the request/complaint.

- Simple request : response within two business days
- Requests that require follow-up by an NCC subject matter expert: response within five business days
- Complex requests or complaints: up to 10 business days for response
Service is offered from Monday to Friday, 8:30 am to 5 pm. In peak periods, a message informs callers of the approximate wait time. Callers can leave a message. The NCC’s client services will call back the same day or the following business day. Response time varies with the nature of the request/complaint.

- Simple requests : immediate response
- Requests that require follow-up by an NCC subject matter expert: response by telephone within three business days
- Complex requests or complaints: up to five business days for response
The NCC aims to respond to requests or complaints on Twitter and Facebook within four hours during our hours of operation. Follow-up on complex requests or complaints may take longer.