The NCC is committed to providing quality service. If you wish to receive information, make a request, send a comment or file a complaint, please contact the NCC’s Client Services team. We will respond to your request as quickly as possible.
Our team is always happy to help, however, please be advised that inappropriate language and discriminatory comments will not be tolerated. These will result in the termination of a call or of email correspondence.
Monday to Friday (except holidays), from 9 am to noon and from 1 pm to 4 pm (eastern time)
Closed December 26, 2022 to January 2, 2023 inclusively
National Capital Commission
202–40 Elgin Street
Ottawa ON K1P 1C7
Gatineau Park Visitor Centre
33 Scott Road, Chelsea, Quebec J9B 1R5
Telephone : 819-827-2020 or 1-866-456-3016 (toll-free)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)
Hours of operation
May 1 to October 31
Daily, 9 am to 5 pm
November 1 to April 30
Monday to Friday, 9 am to 4 pm
Saturday and Sunday, 9 am to 5 pm
Closed on December 25
Extended hours from December 26, 2022 to January 6, 2023: 9 am to 5 pm
All Gatineau Park day shelters (except Shilly Shally and Sugarbush) are equipped with emergency communication systems (24 hours a day).
Emergency service (24-hour)
Telephone : 613-239-5353
If you have a complaint that the NCC has been unable to resolve, you can contact the NCC ombudsman. The NCC ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.
Client service standards
- Simple requests : immediate response
- Requests that require follow-up by an NCC subject matter expert: response by telephone within three to five business days
- Complex requests or complaints: up to ten business days for response
- Rules and Etiquette (185.707 KB)