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The NCC is committed to providing quality service. If you wish to receive information, make a request, send a comment or file a complaint, please contact the NCC’s Client Services team. We will respond to your request as quickly as possible.

Our team is always happy to help, however, please be advised that inappropriate language and discriminatory comments will not be tolerated. These will result in the termination of a call or of email correspondence.

Client services

Telephone : 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory : 613-239-5678 or GCdirectory
TTY : 613-239-5090 or 1-866-661-3530 (toll-free)
Email : info@ncc-ccn.ca

Hours of operation

Monday to Friday (except holidays), from 9 am to noon and from 1 pm to 4 pm (eastern time)

Holiday hours
Closed December 26, 2022 to January 2, 2023 inclusively

    Mailing address

    National Capital Commission
    202–40 Elgin Street
    Ottawa ON K1P 1C7 

    Gatineau Park Visitor Centre

    33 Scott Road, Chelsea, Quebec J9B 1R5

    Telephone : 819-827-2020 or 1-866-456-3016 (toll-free)
    TTY: 613-239-5090 or 1-866-661-3530 (toll-free)

    Hours of operation

    May 1 to October 31 
    Daily, 9 am to 5 pm

    November 1 to April 30
    Monday to Friday, 9 am to 4 pm
    Saturday and Sunday, 9 am to 5 pm

    Holiday hours
    Closed on December 25
    Extended hours from December 26, 2022 to January 6, 2023: 9 am to 5 pm

    All Gatineau Park day shelters (except Shilly Shally and Sugarbush) are equipped with emergency communication systems (24 hours a day).

    Emergency service (24-hour)

    Telephone : 613-239-5353

    NCC Ombudsman

    If you have a complaint that the NCC has been unable to resolve, you can contact the NCC ombudsman. The NCC ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.

    Client service standards

    From Monday to Friday, clients who send a request, comment or complaint to the NCC’s client services at info@ncc-ccn.ca will receive an acknowledgment with a reference number. The acknowledgement is usually sent within 48 hours. Response time varies from 3 to 15 business days, depending on the nature of the request/complaint.
    Service is offered from Monday to Friday, from 9 am to noon and from 1 pm to 4 pm. Response time varies with the nature of the request/complaint.

    - Simple requests : immediate response
    - Requests that require follow-up by an NCC subject matter expert: response by telephone within three to five business days
    - Complex requests or complaints: up to ten business days for response
    The NCC aims to respond to requests or questions on Twitter and Facebook within one business day. Follow-up on complex requests or questions may take longer.

    Documents