Contact our client services team to request information, report an issue, share comments or file a complaint.

Inappropriate language and discriminatory comments will not be tolerated. These will result in the termination of a call or of email correspondence.

Contact information

Telephone: 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory: 613-239-5678 or GCdirectory (automated)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)
Video relay service:

Hours of operation

Monday to Friday (except holidays)
9 am to noon and 1 pm to 4 pm (eastern time)

Mailing address

National Capital Commission
202–40 Elgin Street
Ottawa ON K1P 1C7

Client service standards

From Monday to Friday, clients who send a request, report, comment or complaint to NCC client services will receive an acknowledgement with a reference number. The acknowledgement is usually sent within two business days.

Response time varies from three to fifteen business days, depending on the nature of the request/complaint

Service is offered during hours of operation only. Response time varies depending on the nature of the request/complaint.

  • Simple requests: immediate response
  • Requests that require follow-up by an NCC subject matter expert: response by telephone within three to five business days
  • Complex requests or complaints: up to ten business days for response
The NCC aims to acknowledge inquiries on X (formerly known as Twitter) and Facebook within two business days. Follow-up on complex requests or questions may take longer.

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